Shipping Policy
Shipping & Delivery Policy
All LORETANA orders are carefully packaged and dispatched from Kaunas, Lithuania, within 1 business day of purchase. Orders placed on weekends or Lithuanian national holidays are dispatched on the next working day.
Delivery Areas & Timelines
We ship to the Baltic States only. Once your order is dispatched you will receive an Omniva tracking number by email.
- Lithuania: 1–3 business days
- Latvia: 2–3 business days
- Estonia: 2–4 business days
Delivery timelines are Omniva estimates and are not guaranteed.
Shipping Rates
Shipping is calculated and displayed at checkout before payment is confirmed. There are no hidden fees added after checkout.
Lithuania
- Orders under €50: €2.38
- Orders €50 and above: FREE
Latvia
- Orders under €50: €4.76
- Orders €50 and above: FREE
Estonia
- Orders under €50: €7.15
- Orders €50 and above: FREE
Carrier & Delivery Points
All orders ship with Omniva. You choose a parcel locker or a delivery address at checkout. Parcels left uncollected at a locker are returned to us; we will contact you to arrange redelivery, and a second delivery charge may apply.
Customs & Taxes
All orders ship from within the European Union (Lithuania). There are no customs fees or import taxes for customers in Lithuania, Latvia and Estonia. All prices displayed on our website include VAT.
Engraved & Personalised Items
Laser-engraved and personalised pieces are made to your specification and may take up to 14 business days for dispatch. If your order includes such an item, we will contact you with an updated delivery estimate.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the expected timeframe, contact us at info@loretana.com with your order number and we will resolve it.
Contact Information
- Email: info@loretana.com
- Phone: +370 669 07 070
- Address: Loretana MB, Draugystės g. 17-1, LT-51229 Kaunas, Lithuania
- Company Code: 307418489